Aging Outreach Services


676 NW Broad St.
Southern Pines
28387
Elder Care
Phone: 855-590-7673
The idea of creating Aging Outreach Services and a company based upon caring for older adults with an emphasis on quality of care and quality of life began 18 years ago. The spark was ignited simply by my love and admiration of my great grandmother, Winifred Medley.

Aging Outreach Services was established in 1999. The first line of service and core of the business, was marketing myself as a geriatric care manager. I joined the National Association of Professional Geriatric Care Managers and became certified. I began providing care management services to clients and families needing help with care, placement, medical appointments, coming up with a plan, identifying resources and much more. It was very rewarding and the care and services I provided were customized to what each client wanted and needed.

One of the first needs I identified as a gap was the ability to help clients find dependable, private-duty caregivers whom they could utilize for help with household tasks, cooking meals, transportation or personal care. Many times, a spouse is overwhelmed with trying to care for an aging spouse, and their adult children live out of the area and cannot provide the necessary assistance. These clients needed someone to call for the various things that need to be addressed as a person ages and faces disabilities and changes to mental and physical functioning.

Aging Outreach Services continues to grow. From my house, to a garage office, to a small cottage I converted to an office, to our current office in downtown Southern Pines, we continue to provide care to clients across south central North Carolina.

As our practice has grown, I have looked for other care managers that care about the individual, are professional and resourceful and work hard, even when the crisis happens on a Saturday. Creative thinking and collaboration are key skills of putting all the pieces together, and when they change or fall apart, doing it all again. Patience, perseverance and passion for older adults are all essential and combined with professional ethics to work in the best interest of each client or family we come in contact with. We may not always have the answer, but we always know where to find it.

Elder care is a profession, just like law or finance. You want someone who is educated and continues to get education related to the many aspects involved in navigating aging. Regardless of your circumstance or resources, you want a professional who can help you make the best choices. Many people do not want to think about aging, or of themselves as aging, so they find themselves making decisions in a crisis or without understanding all of the options. A full-service elder care firm provides experts who step in and help you make these decisions. A great deal of the future of healthcare is going to be privately funded, and whether you have many or few financial and support resources, knowing the best way to utilize them is key. As more and more providers enter the field with promises and creative marketing, the consumer must do their homework and make sure that the people you trust with your most valued resource have the credentials and scope of services to not only meet, but exceed your needs.

As advocates for older adults, it is our mission to ensure they have true quality of life. This passion is what drives all of the services that AOS provides. It is extremely rewarding to help a client with small daily needs as well as life-changing decisions—in routine and in crisis. Our services are designed to be individualized to client needs and to provide a professional service with heart.
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